Are you a renter?

How can we help?

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How do I contact a property?

There are multiple ways for you to interact with property. 

  1. You can send a message directly to the property. Both of the options below will allow you to connect with the properties directly. 
  • On the individual property page, below the availability, you can select the purple message button. 
  • From your shortlist you can select the small purple envelope. 

        2. You can call the property directly with the following information.

  • On the individual property page, below the photos, you will find the property phone number. 
  • From your shortlist you can select the small purple phone, this will show you the property phone number. 

Contacted a property and haven’t heard back?

We want to make sure renters are able to find a property they love and if you are unable to connect with a property, please let us know. Please include the listing link, address, and any other descriptive details in the feedback form below.

Can I clear my shortlist?

Yes, while on the web version of our site, you can navigate to your shortlist view and at the top of the page select the gear icon and click “clear shortlist”

I am looking to move outside of the US, can you help me?

Currently, Apartment List is only available within the United States.

How do I reset my account?

Resetting your account is not possible at this time. However, there are a couple of workarounds for this, depending on what you are trying to do. Often changing the parameters of your search will open more apartment ideas up to you. 


To update your account, navigate to the profile tab and change any of the answers to the detailed set of questions we asked regarding your preferences and personal circumstances. Make sure to scroll all the way to the bottom and select the save button once you are done with your updates. 


If you’d like to revisit properties that you said “nope” to, scroll to the bottom category, “Not For Me,” to add them to your shortlist.

How do I search for a specific property?

Right now, our product does not have a search capability. Instead, we help deliver a list of homes that meet your criteria. We appreciate your feedback and will pass along to our product team to consider for the future.

How do I unsubscribe from the site?

We are sad to see you go, but you can head to our email unsubscribe page to adjust your email preferences to better suit your needs. Remember to click “Save” when you are done!


A listing looks fraudulent, how do I notify you?

We take this very seriously , thank you for reporting this listing. Please include the listing link, address, and any other descriptive details in the feedback form below. We appreciate you helping to make our site safer!

How do I edit my profile information/email?

To update your account, navigate to the profile tab. There you will be able to change any answers to the quiz, or your personal account information.

Why do I need to provide my information upfront?

Our renters have told us that we are creating a much better experience by understanding your apartment wish list, and then keeping you up to date with any new apartments that match your needs. Also, your information is private - we only share it with a property if and when you tell us to do so.

It says there is nothing near me, what does that mean?

Apartment List tries to offer the renter as many options as possible, we are always adding new listings across the country, so apartments that may not be posted today could be available tomorrow. In the meantime, broadening the search parameters often provides you additional options near you.