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I’ve Received Leads From Renters Whose Price Ranges Are Too Low; Their Rents Do Not Match What My Building Offers. Are These Actual Prospects?

They are!  We understand most of the time renters don't set a realistic budget range for their location, which is why we have the "Pay a bit more" category where a renter can find your community in case you are higher priced.  We've completed various studies that show when a renter enters their rent price into our questionnaire, 60% of those renters ultimately end up leasing somewhere more expensive, spending an average of $180 above their originally desired rent!  This is GREAT for you because we're able to match your community with more renters on our platform, giving you the exposure you deserve.

Does Apartment List offer single family housing?

Thank you for your feedback. While we do offer single family homes on our site, our current inventory is optimized for larger apartment communities.  We hope to expand in the future to include more single family homes, but for now we recommend using one of our trusted partners, Listhub and RentLinx, if you are interested in making single family listing(s) available on Apartment List as they syndicate to our site directly.


I'm new to Apartment List and need training. What do I need to do?

Have no fear, our Client Engagement Team is here to help ensure successful metrics at your community!  Please email your training request to clientengagement@apartmentlist.com and a Client Engagement Specialist will gladly set up a time to meet and walk through how our platform works, complete a thorough listing review while making live updates and strategize ways to maximize performance.  Welcome aboard!

I’d like to request training for my community. How Can I Do This?

Our Client Engagement Team provides customized training for property managers and leasing teams via ZOOM.  A specialist will walk through how our platform works, complete a thorough listing review while making live updates and strategize ways to improve performance with your onsite team. Please send your training request to clientengagement@apartmentlist.com and a Client Engagement Specialist will gladly set up a time to meet!

I’ve received leads with amenity preferences or price ranges that vary from what my building offers. Are these actual prospects?

They are! We share categories with our renters to help them throughout their search! This gives renters the opportunity to flex on the amenities they’d prefer, the amount they’d like to spend, etc. We send over their wishlist to help your team discuss the best options available at your community to help them find the perfect fit!

How does Apartment List know when to bill for a move-in?

We’ve worked with your IT and Marketing teams during onboarding to complete the setup of automated move in reporting that allows us to determine when an Apartment List lead has turned into a move-in at your community! If you are not currently utilizing an operating system to house your move-ins, please reach out to our team directly for more information on how we receive this information.

We receive leads from renters requesting a tour. Are renters able to schedule tours on Apartment List?

Renters that are interested in taking a look at your community in person are able to request the option to visit directly through our site. The lead we send to your teams will show the dates and times the renter is interested in stopping by alongside their contact information for follow-up.

Who Do I Reach Out To With Questions Regarding An Invoice For A Move-In At My Community?

We have a full team of A-Listers on our Accounts Receivable team prepared to address your questions regarding invoicing. You may reach out to them directly with the name of your community and property management company at ar@apartmentlist.com.  And if you feel your community needs customized training to better understand our pay per lease billing model, please send your training request to clientengagement@apartmentlist.com and a Client Engagement Specialist will gladly set up a time to meet via ZOOM!

I’d like to update/make changes to my listing. How can I do this?

Many of our listings are setup to retrieve listing photos and details from data syndication feeds that are shared with various internet listings sites, including property websites. Any edits made in your data feed will update your listing on Apartment List within 24 hours.


If you are not using a data feed, fear not! We are here to help! Please send all listing edit requests to our Client Services Team at clientservices@apartmentlist.com.

I’d like a copy of my Apartment List contract. Who can I reach out to?

Please reach out to our Account Management team with your community and property management company name at clientservices@apartmentlist.com.

My pricing is wrong. How can I update my listing?

Since we are able to integrate directly with the systems you use every day, most of our listings are setup with automated pricing and availability data daily. If you are unsure of how to make edits in your operating system or are not sure if Apartment List is connected, please reach out to our Account Management team with your community and property management company name at clientservices@apartmentlist.com 


If you are not currently utilizing an operating system to house your pricing & availability, please reach out to our team directly for more information in regards to what we are displaying on your listing.

I’d like to make edits to photos, listing content or amenities. How do I request my login information?

Since we are able to integrate directly with the systems you use every day, we do not host a client-facing login at this time. We would, however, love to help make your listing as great as it can be! Please reach out to your internal Marketing team or our Account Management team with your community and property management company name at clientservices@apartmentlist.com.